The Alena Resort a Pramana Experience

The staff,property, accommodations and overall experience. Standout staff, Dewi (restaurant and pool bar) she was a pleasure, a bright smile accommodating and knowledgeable. I must commend Resort manager Indira on leading a great staff. Also, sheq personally signed a birthday card addressed to me, and left a nice bouquet of flowers in the room. And the staff surprised me with a birthday song at my doorstep. Dessi (front desk), was most helpful in communicating with transportation for me with Gojek. Adi and Gustu were great! The shuttle service to Ubud center was a plus and any driver transporting us was top notch and professional. Unfortunately I cannot remember my 90 minute deep tissue massage therapists name, but it was one of the best I've had, and I'm a self proclaimed, massage receiving connoisseur. She was small in stature but had mighty strong hands! I think it'd be hard to be dissatisfied with the Pramana Experience. And that's all i have to say about that....

We stayed in the hotel for couple of nights. We accidentally found this hotel as a replacement for.previously canceled villa. We travel a lot incl. carrabeans, Europe, Africa and Asia. We stayed in various hotels even top luxury ones. This hotel is nice, good looking, and clean - really nothing to complain about. The one thing and the reason I'm writing this review is staff. I have never seen such greatly dedicated staff! They can organize everything - just to give you an example: the pool was already closed they said if.we are silent we can still use it, and they brought us drinks and meal for the kids to the pool! The level of engagement and kindness is crazy! The other thing that is surprisingly good is restaurant - the food is delicious! The breakfast is worth every penny- just to compare the quality is somewhere close to super expensive boutique hotels in Tulum. I really recommend staying in this hotel!

This is our 2nd visit to Alena, hospitality is at the best. It feels like home away from home. The resort is nestled in beautiful lush greenery, so highly recommended for relaxation and peace. The breakfast is delicious as always (they have expanded their menu from the last time we visited) they do have vegetarian options as well, they have started complimentary afternoon tea recently. we tried it twice and each time had delicious balinese snacks with the tea. We also tried the spa, both massage therapist were highly professional. so do try out the spa! Alena provides shuttle service to Ubud and the frequency is quite good. Overall the experience was great, Thank you Alena team for serving us the best

The staff at The Alena provided an amazing welcome. The service was thorough, and they paid detailed attention to every person. We highly appreciated the restaurant and the quality of the food. The area is elegant and calm, and everything was clean and well taken care of. Our recommendation: choose the local tours! We did a full-day tour with a local guide, Gusti – a fantastic person to guide you through the life and culture of Bali, of which he has excellent knowledge.

Fantastic resort with great staff. Plenty of experiences on offer at the resort and staff were very helpful and professional. The room with private pool was amazing!